Cancellation policy may differ according to each hotel chain/Apartment chains, and hence please read the cancellation policy before confirming any booking.
We prefer that all cancellations and amendments are made by contacting the Reservation Team via e-mail to operations@witamyinternational.com before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone. The cancellation fees will be in accordance with the hotel's cancellation policy as there are administrative costs and retention fees associated with this.
Witamy International will not be bound by nor responsible for any changes and cancellations made directly with the hotel. Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Witamy International are notified. In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.
We acknowledge that we are entirely responsible for the booking request you make, and as a result, we accept responsibility for any errors made by our employees or other agents. However, we would like to call your attention that we do not take responsibility for uncontrollable events like natural disasters, labor disputes, reasons for the threat of war, riots, civil unrest, terrorist activities, technical issues with transportation, extreme weather conditions, closure of airports and sea ports, and similar events that are not within our control or are brought on by unusual and unforeseen circumstances beyond your control.
While we always try to provide our clients with a positive and trouble-free experience, things do occasionally go wrong. If you have any complaints, please let us know right away. We'll take urgent action to address the issue. Within three days of the stay's ending, you must give us written response if the matter has not been handled to your satisfaction. The investigation and resolution of the complaint will be impacted if you don't write to us within this time frame. Any conflicts that may arise between customers and Witamy International Pvt Ltd. shall be subject to the laws of India.
Following cancellation, refunds will be processed with in a maximum of 30 working days from the date of cancellation.